Lost or Stolen Card
Report your lost or stolen card at any hour by calling Fraud Prevention Services: 1 (800) 417-8715
HAVE YOU RECEIVED A MESSAGE FROM FRAUD DETECTION SERVICES?
Your BankVista Debit Card is monitored by EnFact. Transactions are monitored 24/7, 365 days a year and if suspected fraud is found, EnFact will call you to verify validity of the transaction. If you receive a call from “FRAUD PREVENTION SERVICES”, know that our people are doing their job and preventing potential misuse of your card. If they cannot reach you, your card may be blocked.
- If you have received a message from Fraud Detection Services (caller may appear as potential spam) please return that call via the number left in the voicemail OR call 1 (800) 262-2024 and, if possible, have your case number ready.
- If you have not been contacted by Fraud Prevention Services and need to file a new claim against fraudulent charges on your Debit Card, call BankVista during business hours and we will begin the dispute process on your behalf.